QuoVadis 7 GPS Software Wiki

QouVadis 6 is a very complex software package which includes, apart from the the requirements of the internal system environment, many external modules in one. This leads to the problem that, depending on the computer on which QuoVadis 7 is installed, in individual cases corrections or an installation of additional runtime modules might be necessary. This is because a Windows computer equals only in very few cases another revering to the installation and practically every complex software implicates system wide changes in MS-Windows. The fact that QuoVadis 7 is updated constantly and that an update installed on an older foundation can lead to error messages is another source for obstacles. These problems are relatively easy to solve thanks to the absolute separation of software and user data under QuoVadis 7. In the following I want to list the easy possibility of error recovery…

In the case of a standard installation of QuoVadis 7 plus bonus-DVD the QuoVadis 7 data can be found in 3 different folders on your hard disk. Unfortunately there are differences in naming between WindowsXP and Windows7(Vista). In addition to that the names under Windows7 are displayed differently depending on the file explorer (MS-Explorer, TotalCommander).

Tip: Under Windows7 you get the actual data path by clicking in the address bar of the MS-explorer on the right hand side of the folder names.

QuoVadis 7 folder under WindowsXP:
C:\program files\QuoVadis7 (program folder)
C:\documents and settings\all users\documents\qv7_data
(data folder, data banks, license administration, QuoVadis 7 system data)
C:\documents and settings\all users\documents\QV_Maps (standard folder for maps)

QuoVadis 7 folder under Windows7:
C:\program files\QuoVadis7 (program folder Windows 7-32)
C:\program files(x86)\QuoVadis7 (program folder Windows 7-64)
C:\users\public\documents\qv7_data (data folder, data banks, license administration, QuoVadis 7 system data)
C:\users\public\documents\QV_Maps (standard folder for maps)

This data contains user settings of QV6 and especially in term of updates it can happen that you begin with a new qv7.ini. If you delete this file, it will be recreated with the default settings at the start of QV6.
Under WindowsXP the qv7.ini file can be found in this folder:
C:\documents and settings\all users\documents\qv7_data\
Under Windows7 the qv7.ini file can be found in this folder:
C:\users\public\documents\qv7_data\

There are two ways to reset QuoVadis 7. In “Options”, “Settings…”, “Program” you will find a button that says “Reset all settings to dafault…”. If QuoVadis doesn't start at all, you can also delete the qv7.ini file (see above). Both ways work without any data loss and have the effect that all QuoVadis 7 settings are reset to the original state.

QuoVadis 7 depends on the case that you use a Windows system software that is up to date at all points regardless to which Windows system software you use (XP, Vista, 7). It can absolutely happen that QuoVadis 7 starts and works in parts normally but bucks when you try to open a new window or use the mapdisplay. If that happens you should check the actuality of the necessary system files. More information here:
http://wiki.quovadis-gps.com/doku.php?id=de:10_install:a_setup

QuoVadis 7 does not run on Windows8.1: Install the latest QuoVadis 7 Update. This will delete a file “wininet.dll” from QuoVadis software folder. This file causes the problem with Windows 8.1 .

Before every attempt to repair you should backup the QuoVadis data banks and the license file. One way to do this is the integrated backup function in QuoVadis 7 under “File”, “Quick Backup - Exit”. The manual way is to shut down QuoVadis 7 and copy the content of the following folders to a save place outside of the computer:
(license file)
Windows XP: C:\documents and settings\all users\documents\qv7_data\_lic
Windows 7: C:\users\public\documents\qv7_data\_lic
(data banks)
Windows XP: C:\documents and settings\all users\documents\qv7_data\qu5
Windows 7: C:\users\public\documents\qv7_data\qu5

To recover the data just copy them back into the exact same folder from where you saved them. To recover automatically saved data you first have to unpack the backup file with an unpack software (e.g. http://www.7-zip.org or http://www.peazip.org as a freeware) and then copy it back into the right folder.

If the reason to repair is e.g. an error message referring to data banks (or one data bank), it might be enough to only remove this data bank out of the data banks folder.

If QuoVadis 7 starts with an error message or if opening maps causes an error message, the following method should always be the first thing to try. A possible reason for these problems can be that the step made by an QuoVadis update is to big. Then it is advantageous or even nesessary to use the current complete setup instead. This method works in most cases when QuoVadis 7 dosn't start.
- reboot computer
- delete qv7.ini file with the MS-Explorer, the file can be found in the QuoVadis 7 data folder (see above)
- (optional) delete the QuoVadis 7 program folder (only this one!)
If all named steps don’t help:
- download the current complete setup
- additionally download the latest QuoVadis 7 update (“?”, “Check for new update…”), shut down QuoVadis 7 and install the update.

A deinstallation of QuoVadis 7 is not necessary for this method. After the installation it is reasonable to start QuoVadis 7 and let “Compress” go over the data banks to check for damages.

In this case it is important to backup the license file before the reinstallation (see above “backup data banks and license file”) because a reactivation of the maps without internet access can be very difficult. We recommend to backup the license file and all data banks before the trip on an external memory medium after all maps and QuoVadis 7 are activated. You can do this at any time but you should be aware that it takes a lot of work. We only recommend to do this if you are requested by the QV-Support or if “Easy repair of QuoVadis 7” doesn't solve the problem. The de- and reinstallation of the complete QuoVadis 7 software must take place on the same computer, in the same folder, under the same Windows installation so that you can use the same license file.
- deinstall QuoVadis 7 in control panel, software
- reboot computer
- delete the QuoVadis 7 program folder and the data folder (backup before)
- install the available QuoVadis complete setup (if possible download at Homepage )
- launch QuoVadis 7, does it start correctly?
- shut down QuoVadis 7, recover the license file with the backup, launch QuoVadis 7 again, does it start correctly?
- shut down QuoVadis 7, recover the QuoVadis 7 data banks with the backup, launch QuoVadis 7 again, does it start correctly?

Warning: You can do a reinstallation at any time but you should be aware that it takes a lot of work and we only recommend it if you are requested by the QV-Support. The de- and reinstallation of the complete QuoVadis 7 software on the same computer, in the same folder, under the same Windows installation needs a reactivation of the software and all maps. You can avoid this step to some extent by connecting the reinstallation with a backup as explained in “backup data banks and license file”. The activation server doesn't count this kind of a reinstallation (same computer, same folder, same Windows installation) as an activation:
- deinstall QuoVadis 7 in control panel, software
- reboot computer
- delete the 3 QuoVadis folders, if still existent, with the MS-Explorer (see above “Basic notice”)
- download the current QuoVadis 7 complete setup (Homepage )
- start QuoVadis 7 and download the latest update with the integrated update function “?”, “check for new update…”, then shut down QuoVadis 7 and install the update
- start QuoVadis 7

If opening tif files doesn't work or if QuoVadis 7 often bucks when opening tif files, it is possible that the relevant libs weren’t actualized at an update. You can solve this problem with the following steps:
- reboot computer
- delete qv7.ini file with the MS-Explorer, it can be found in the QuoVadis 7 data folder (see above)
- download the current QuoVadis 7 complete setup (Homepage )
- delete the QuoVadis 7 program folder which usually can be found in
C:\program files\QuoVadis7 (WindowsXP, Windows 7-32)
or C:\program files (x86)\QuoVadis7 (Windows 7-64)
- install the complete setup
- download the latest update with the integrated update function “?”, “Check for new update…”, then shut down QuoVadis 7 and install the update

For this procedure a deinstallation of QuoVadis 7 isn't necessary. After the installation it is reasonable to start QuoVadis 7 and let “Compress” go over the data banks to check for damages. Eventually it is necessary to import the tif file again into QuoVadis 7.

The correct drivers for your graphic card have to be installed on your computer. Windows often installs a “standard VGA driver” (name can be similar) if the correct driver isn't available at the first Windows installation. These drivers are not sufficient for QuoVadis 7! In this case regularly maps can't be loaded, “black screen”.

Unfortunately there are anti virus programs that reliably prohibit the start of QuoVadis, even sometimes not until the second try to start QuoVadis.

THREATFIRE
The deinstallation of this software is unfortunately the only possibility. Attemps to get in contact with the support of this software weren't successful.

F-SECURE
The settings of F-Secure can be changed after a recommendation of the support so that QuoVadis 7 can start. We recommend to execute the step “ Easy repair of QuoVadis 7” after you changed the F-Secure settings. The answer of F-Secure to this topic was:
The technical consultant advised the following: Select „DeepGuard“ at “settings”, “computer”. Keep „DeepGuard“ activated but deactivate “advance process control”. F-Secure is of the opinion that the anti virus safety isn't affected by this. The important thing is that it says “your computer ist protected” in green letters on the entry page.

Thanks a lot to Mr. Dr. Balzer for this information!

Trend-Micro
We only have unspecific report from this case. If you have problems with starting QuoVadis 7 and use a Trend-Micrso product, you could deinstall the av software and execute the step “Easy reparation of QuoVadis 7” to check wheather that's the problem.

Kaspersky Internet Security 2012
…is here for a reason but it might also be representative for other av software with an integrated firewall that can cause these kind of problems. The firewalls can block the port on which QuoVadis 7 communicates with the Valtentina data banks. This leads e.g. to:
- unusable data banks
- error messages when compressing
- error messages when shutting down QuoVadis 7
- error messages when starting QuoVadis 7

To find out if that's the problem you can disconnect your computer from the internet (for safety), deinstall the av software, reboot the computer and try to start QuoVadis 7 again. If the error is gone and you are able to compress the data banks, the av software was the problem. You can also solve the problem by adding exceptional rules to the firewall but this changes depending on the av software. Referring to KIS 2012 the solution was:
“settings and software control > QuoVadis 7 / rules, for the sofrware / exeptions > don't analyze opening files, don't control program activity and activitys of subprograms”, activate this setting!